Mastering Difficult and Sensitive Situations
Dealing with difficult situations is something many people face as part of their everyday work life. This course provides you with the skills necessary to become a confident, capable communicator, even in the most challenging situations.
Fearless Communication: Working through Disagreements
Some people try to avoid conflict and wish it would just go away, while others tend to get angry and overreact to it. Participants receive a powerful set of tools and techniques for managing and resolving conflict in organizations.
Impactful Communication Skills
Most technical professionals rely on data when communicating. However, although factual information provides the substance of the message, it is not enough to guarantee that the message is communicated effectively. This course will provide tools to allow understanding of the human elements involved.
